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Terms Conditions That Govern Your dorem88 Account

These terms set out the rules between you and dorem88 when you open an account, make deposits through DANA, OVO, or GoPay, and use any part of the platform. Access and eligibility depend on local law and are available only in regions where permitted.

Account creation rulesDANA, OVO, GoPay wallet termsDeposit & withdrawal conditionsAccount suspension groundsIndonesia-eligible regions only

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What These Terms Actually Cover

dorem88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on dorem88, you confirm you have read and accepted these Terms & Conditions in full. They apply every time you log in, whether on mobile browser or a saved session on your phone. Wallet-linked actions — such as sending a deposit via

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DANA, requesting a withdrawal to OVO, or linking a GoPay account — are each governed by the corresponding clause in these terms. We reserve the right to update these terms when operational or regulatory requirements change. When an update occurs, continuing to use your account after
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the notice date counts as acceptance. If any clause conflicts with local law in your region, that clause applies only to the extent permitted. Suspension or restriction of an account can follow if terms are breached, including attempting to use another person's e-wallet or providing inaccurate
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account details during verification. These terms do not override your statutory rights where applicable under local law. Keep a copy for your records — the version published on this page is always the current one.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

These terms are not just rules for you — they define obligations we hold toward your account too. From how long we retain your deposit records to how we handle a disputed transaction flagged through your GoPay or OVO wallet, our process follows what these terms say. If anything feels unclear, the contact paths above are the right place to start.

Data Retention

We keep account transaction records — including DANA, OVO, and GoPay deposit logs — for the period required under our operational policy. You can request a copy through support.

Account Security

Your account is protected by OTP verification at login. Any change to your linked e-wallet — switching from GoPay to DANA, for example — triggers a re-verification step as set out in these terms.

Requesting Changes

To update personal details or correct account information, contact support with your account ID. Changes to wallet details require identity verification before they take effect.

Dispute Process

If you believe a term has been applied incorrectly to your account, raise it via email support with full transaction details. We review each case against the published clause, not a generic policy.

TERMS SUPPORT PATHS

How to Reach Us About These Terms

Got a question about a specific clause, your account status, or a wallet restriction? Reach our Indonesia support team through the channels below. We handle terms-related queries separately from general account help so you get a clear, direct answer rather than a generic response. When contacting us, include your registered account ID and the section of the terms you are asking about.

Team online

Live Chat

Open the chat widget from your account dashboard. Our team responds to terms and account-rule questions during staffed hours — include your account ID for faster handling.

Email Support

Send a detailed message to our support address if your query involves wallet verification, account suspension grounds, or a formal terms dispute. Attach any relevant screenshots.

Help Centre

The Help Centre lists common terms questions including deposit conditions, withdrawal verification steps, and what triggers an account review. Browse by topic before contacting the team.

Common Questions About dorem88 Terms & Conditions

These are the questions we see most often from Indonesia accounts about how the terms apply day-to-day — covering wallet use, account changes, and what happens if terms are updated.

Yes. Every deposit action — whether through DANA, OVO, or GoPay — falls under the wallet-use clause in these terms. The e-wallet you link to your account must be registered in your own name.

We post the updated version on this page and notify active accounts. Continuing to use your account after the update date means you accept the revised terms. We do not apply changes retroactively to completed transactions.

Yes. Grounds for suspension include providing false account details, using another person's e-wallet, or actions that breach the fair-use clause. We notify you by the contact method on your account.

Contact our support team via email with your account ID. We provide deposit and withdrawal records — including GoPay and DANA transactions — for the retention period covered in these terms.

The same terms apply across all eligible Indonesia regions, including players in Depok. Access and eligibility always depend on local law and are available only where local law permits.

Email support with your account ID and the specific clause you are questioning. Our team reviews each case against the published terms and responds with a written explanation of the decision.

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